Product Guarantee
Our mission is to provide the best customer experience through our sustainable furniture made just for your learning environment. We guarantee our products to be of the highest quality, free of manufacturer defects. Our vision for innovative educational spaces is our commitment to you.
Natural Pod warrants the wood products manufactured by it under the name Natural Pod to be free from defects in material and workmanship.
Natural Pod, at our discretion, will replace any product, covered by this warranty and sold after the effective date of this warranty, which fails under normal use as a result of a defect in material or workmanship; Natural Pod will replace the aforementioned product, with a comparable product.
Any extra parts or components, including but not limited to; electric cords, lights, infant straps and buckles, hardware, and acrylic pieces, will have a 1-year warranty.
Our soft furnishings (cushions) and manipulatives are provided “as is” and without warranties of any kind, whether express or implied.
Our partner products, including but not limited to, Mindful Collective Inc, Unbuilders, LifeSpace, and Chopvalue, have a 1-year warranty.
This warranty extends only to the original purchasers who acquire new products from Natural Pod. Any product, part, or component must have been installed, used, and maintained according to Natural Pod published instructions in order to be eligible for coverage under this warranty and must not have been subject to misuse or abuse. Any modification to the original product voids the warranty. Wood glue is essential for the longevity of the products (except lofts) so if not used, it will void the warranty.
The warranty period starts from the date of purchase. The warranty is for the benefit of the original purchaser of the product and is not transferable
To the extent allowed by law, any implied warranties, including any warranty of merchantability or fitness for a particular purpose, are disclaimed and to the extent, they are legally required, are limited in duration to the duration of this written warranty.
Natural Pod shall not be liable for loss of time, inconvenience, commercial loss, or incidental or consequential damages.
Natural Pod does not warrant:
- Natural variations in wood grain or glue or the presence of character marks
- Changes in surface finishes due to aging, exposure to light, or water
- Defects or failure resulting from normal wear and tear
- The matching of colors, grains, or textures of natural materials
- The colour fastness or the matching of colours of textiles, including an exact match to cuttings or to swatch cards
- Products that are exposed to extreme environmental conditions or that have been subject to improper storage.
- Items sold and/or labelled “As-Is”
- Natural aging in wood
- Items where glue was needed and not used
- Items not used for intended ages or purposes
- Soft furnishings (cushions) and manipulatives
- Items labelled as Special Order or Speciality pieces are non-refundable and non-returnable
Natural Pod will under the Warranty:
- Replace or – if Natural Pod thus prefers – repair the defective part, or the product in its entirety (if necessary), provided that the product is delivered to a reseller
- Cover normal transport costs for any replacement part/product from Natural Pod to the reseller from whom the product was purchased. No travel costs on the part of the purchaser are covered under the terms of the warranty
- Reserve the right to replace, at the time of the warranty being invoked, defective parts by parts that are of approximately the same design
- Reserve the right to supply a replacement product or store credit if no product is applicable. In cases where the relevant product is no longer being manufactured at the time of the warranty being invoked, such product shall be of corresponding quality and value.
Exchanges and Returns
Natural Pod believes in and stands behind all products. We therefore offer our customers a 100% satisfaction guarantee. Upon receipt of your item, if you are not satisfied, please contact us within 14 days. Providing the product is in its original condition and unassembled, we can then arrange for its return and a full refund. You will be refunded the cost of the product only, excluding the original shipping. Additionally, all shipping costs to return the product is at the purchaser’s expense.
If you would like to return an item within 14 days of receiving it and it is assembled, a 10% restocking fee will be deducted from the refund amount along with the return shipping costs.
What makes a better learning environment?
Creating an outstanding learning space where educators enjoy working and kids experience great learning outcomes has never been more important. Learning is changing and educators are exploring new ways of bringing 21st century experiences into their classrooms. One way they’re doing that is planning for furniture in new spaces or enhancing existing spaces with new furniture that better meets the needs of engaging and collaborative learning approaches.
COMPETITIVE PRICE
Of course price is an important consideration, as no learning environment has an unlimited budget. Yes, there are some inexpensive options out there, but when you compare quality, flexibility, customer service and overall value for money, price alone shouldn’t be the only driver for your decision. How often have you purchased something that was cheap, only to wish you had paid just a little bit more for what you wanted and what would have served your needs in the short and long-term?
Most people exploring online and talking with Account Managers want to know pricing. We all do. It’s an important first step in the process of trying to establish what might be possible for our budgets. What is just as important is working with a vendor that has a shared vision to help you make informed choices you’ll feel good about for years to come. Working with a vendor that has dedicated design experts who will help you with your needs while also staying aligned with your budget. That is a process which will help you get great value no matter the budget and will ensure you get the best, most competitive pricing as part of your design process.
INNOVATIVE DESIGNS
Make choosing furniture designs fun! Work with a vendor who are experts at making great furniture. Simple right? When looking for a vendor who has great designs, ask yourself where that design comes from? The best designs are driven from insights in the classroom. Teachers and kids are the real experts. Work with a vendor who uses feedback from their educator community and is constantly working to improve assembly processes, smart designs and good shipping systems. Working with an innovative design vendor vs. just a catalog company means you can pick exactly the items you want, design them to fit your space, and even change or add features later.
SOLID WARRANTY
Make sure you work with a company that cares about their products and designs and builds them for the long-term. It will make all the difference for your budget now and in the future. Not all warranties are built the same, many manufacturers offer limited lifetime warranties, that are just that, limited. Warranties are only as good as the companies behind them. Work with a vendor that offers a solid warranty who will stand behind their products and are known for great quality. The best part about buying quality is, there is a good chance you won’t even need to use it. If anything goes wrong with the structure of your furniture you want to work with a company that will take care of you without hassles.
SAFE AND LOW MAINTENANCE
The most important consideration for any educator when purchasing furniture is feeling 100% comfortable. That comfort includes ensuring the furniture in your space is easy to care for and well made so it isn’t introducing toxins or other harmful pollutants into your environment. Your students will be better off for it and teachers will have healthier work environments. Work with a vendor that sells 100% chemical free and sustainably made furniture that is built to last. You’ll especially want to look out for furniture that lasts longer than 10 years before needing any kind of maintenance. Furniture that is cheap to buy often last only a few years and worse, might be toxic, require expensive maintenance or even replacement, further taxing your future furniture buying budgets.
SUPERB CUSTOMER SERVICE
Work with a vendor who provides excellent customer service. Period. Whether you’re trying to get a new space done fast, or you’re planning for the long-term, working with a company that understands your needs and helps you time and time again to get it just right is going to make all the difference to the outcome you’re looking to achieve. When you’re choosing to work with a vendor for the first time, use the design process as a way of finding out what their customer service is like. Are they responsive? Are they creative? Do they bring new ideas and insights to the discussion that help improve the process and manage costs? You want to make sure you’re having collaborative conversations with a team of experts who can help you make your new furniture easy, fast and on budget. You want a partner you can work with on your concept through the collaboration process, during the setup and long after the products are delivered and installed.
WORK WITH US TO MAKE IT EASY
So there you go, that isn’t so hard. You want great learning environment furniture that is competitively priced, you want that furniture to be safe, sustainably made, healthy and low-maintenance. You want it to be easy to assemble and well designed, you want great customer service from the beginning of the process to the end, every time and you want it all backed by a great warranty you’re not likely to ever need. Work with a vendor who does all that you’ll be proud of what you created and you’ll be pleased you got the best possible results for your budget.