Natural Pod believes and stands behind all products. We therefore offer our customers a 100% satisfaction guarantee. Upon receipt of your item, if you are not satisfied, please contact us within 14 days. Providing the product is in its original condition, we can then arrange for its return and a full refund. You will be refunded the cost of the product only, excluding the original shipping. Additionally, all shipping costs to return the product is at the purchasers expense. Please contact us to organize your return or exchange.